These Terms of Service (“Terms”) govern your access to and use of the website located at https://airductcleaning-atl.com (the “Site”) and your purchase and use of services provided by Airduct Cleaning ATL (“Airduct Cleaning ATL,” “we,” “our,” or “us”). By using the Site, requesting a quote, scheduling, or receiving any service, you agree to these Terms. If you do not agree, please do not use the Site or our services. Our business operates in the greater Atlanta, Georgia area, and these Terms are written in plain language modeled on common practices across HVAC and air duct cleaning providers. For legal certainty tailored to your situation, please consult your attorney.
Agreement and scope
These Terms apply to the Site, our customer communications by phone, SMS, and email, and all on‑site and off‑site services we perform, including air duct cleaning and related offerings. You must be at least 18 years old and legally able to enter into contracts to schedule or approve services. Additional written work authorizations, service tickets, or estimate notes you sign on site are incorporated into these Terms.
Quotes, scheduling, access and preparation
Estimates are based on the information you provide and a normal working environment. Final pricing may be adjusted on site if conditions differ materially, such as additional vents, inaccessible areas, hazardous materials, or damaged ductwork. We provide arrival windows and do our best to be on time; unforeseen conditions, traffic, weather, or prior jobs may cause delays, and we will communicate updates promptly. You agree to ensure safe access to the work area, provide parking and a responsible adult present during service, secure pets, and move fragile items away from registers and work paths. You agree to inform our team of any known hazards such as asbestos, lead paint, pest infestations, water damage, or active leaks. If unsafe conditions exist, we may pause or refuse work and propose alternatives.
Pricing, payment, cancellations and refunds
Unless otherwise stated in writing, payment is due upon completion of service. We accept major payment methods including card payments processed by reputable providers; we do not store full card numbers. For large or specialized projects, a deposit may be required and will be disclosed in advance. If you need to cancel or reschedule, please notify us at least 24 hours before your appointment; late cancellations or no‑shows may incur a reasonable trip or cancellation fee to cover technician time and dispatch costs. Chargebacks should be used only after you have contacted us and allowed us to investigate and resolve the issue; unjustified chargebacks may result in collections for the underlying amount and fees. Refunds, where appropriate, are processed back to the original payment method. Nothing in this section limits your statutory rights.
Services, workmanship warranty and important limitations
We perform professional air duct cleaning and related services using methods appropriate for the duct material and condition, including negative air systems and controlled agitation. We offer a limited workmanship warranty: if we determine workmanship was deficient, we will return to re‑perform the affected portion of the service within a reasonable time at no cost to you. This warranty does not cover re‑soiling or dust re‑accumulation caused by ongoing sources such as construction, poor filtration, heavy pet dander, smoking, water intrusion, or mechanical issues in your HVAC system. We do not test for or remediate mold, asbestos, or other hazardous materials; if suspected, we will recommend specialized services. Cleaning services are not a medical or scientific guarantee of indoor air quality, allergen elimination, or HVAC efficiency improvement, although many customers experience noticeable improvements when systems are properly maintained. We are not responsible for pre‑existing defects or damage, including brittle or improperly installed registers, failing tape or mastic, deteriorated flex duct, or hidden objects in ducts. If we identify damage or conditions likely to cause damage if cleaning proceeds, we will inform you and seek your direction.
Photos, documentation, reviews and permission for marketing use
To document work quality and for training and warranty purposes, we may capture limited photos or short videos of HVAC components and duct interiors before and after cleaning, taking care to avoid sensitive personal content. Documentation may be shared with you on request. We will not use your property images or testimonials for public marketing without your explicit permission. If you voluntarily submit a review, comment, or testimonial to us or on a public platform, you grant us permission to quote it for marketing with attribution consistent with that platform’s terms, unless you revoke permission in writing.
Website access, content and intellectual property
The Site and its content, including text, graphics, logos, and images, are owned by or licensed to Airduct Cleaning ATL and are protected by intellectual property laws. You may use the Site for personal, non‑commercial purposes to learn about and request our services. You may not copy, modify, distribute, scrape, or reverse engineer the Site or its content without our written consent. Information on the Site is provided for general guidance and may change without notice; it should not be relied upon as technical, legal, or safety advice for your specific property.
Privacy, cookies and communications
Our collection and use of personal information is described in our Privacy Policy at https://airductcleaning-atl.com/privacy-policy, which is incorporated into these Terms. By contacting us, you consent to receive communications related to your request, including calls, emails, and SMS message updates for estimates, scheduling, and service reminders. Message and data rates may apply; frequency varies; reply STOP to opt out of marketing texts and HELP for help; consent is not a condition of purchase. Non‑marketing transactional messages, such as appointment confirmations and invoices, will continue as needed to fulfill your service. Cookie and tracking preferences may be managed as described in our Privacy Policy.
Third‑party services, links and tools
We may link to or use third‑party services such as maps, scheduling platforms, payment processors, analytics, and advertising tools. Each third party is responsible for its own practices and policies. We are not responsible for the content, security, or privacy practices of third‑party websites or services. Your use of third‑party services is subject to their terms and policies.
Liability, indemnification and force majeure
To the fullest extent permitted by law, Airduct Cleaning ATL will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of use, data, goodwill, or profits, arising from or related to the Site or our services. Our total liability for any claim arising out of or relating to a specific service is limited to the amount you paid to us for that service. This limitation does not apply to liability that cannot be limited under applicable law. You agree to indemnify and hold harmless Airduct Cleaning ATL, its owners, employees, and contractors from claims, damages, liabilities, costs, and expenses arising out of your breach of these Terms or your negligence or willful misconduct. We are not responsible for delays or failure to perform due to events beyond our reasonable control, including severe weather, accidents, supply issues, utility outages, or labor disruptions.
Dispute resolution and governing law
These Terms are governed by the laws of the State of Georgia, without regard to conflict‑of‑law rules. Before filing any claim, you agree to first contact us so we can try to resolve the issue informally. If we cannot resolve a dispute within 30 days, either party may bring a claim in small claims court in Fulton County, Georgia, if eligible, or submit the dispute to binding arbitration on an individual basis under the Commercial Arbitration Rules of the American Arbitration Association in Atlanta, Georgia. You and we both waive the right to a jury trial and to participate in a class action or class arbitration. You may opt out of this arbitration agreement within 30 days of your first acceptance of these Terms by sending written notice to airductcleaningatl@gmail.com; if you opt out, you agree that exclusive venue for any court action will be the state or federal courts located in Fulton County, Georgia.
Changes to these terms
We may update these Terms to reflect changes in our services, practices, or legal requirements. When we post changes on this page, the updated Terms take effect on the date indicated above. Material changes will be highlighted or otherwise communicated as appropriate. Your continued use of the Site or services after an update constitutes acceptance of the revised Terms.
Contact us
If you have questions about these Terms, want to schedule or modify an appointment, or wish to raise a concern, please contact us. You can reach Airduct Cleaning ATL at 2523 Roosevelt Hwy, College Park, GA 30337, by phone at +1 (678) 649-0099, or by email at airductcleaningatl@gmail.com. For general inquiries and fast quotes, you can also use our contact page at https://airductcleaning-atl.com/contact. To learn how we collect, use, and protect your information, please review our Privacy Policy at https://airductcleaning-atl.com/privacy-policy.