Privacy Policy

Updated with: Abdullah Shahid — 16 November 2025

Airduct Cleaning ATL is a locally operated air duct cleaning company serving the greater Atlanta area. We value your privacy and handle personal information in line with applicable laws, including U.S. state privacy laws (such as the California CCPA/CPRA and similar laws in other states) and, where relevant, the EU/UK GDPR. This policy explains how we collect, use, share, and protect information when you visit our website, request a quote, schedule service, communicate with us by phone, SMS, or email, pay online through trusted processors, or otherwise interact with our business. It applies to our website, customer communications, and service operations. It does not cover websites or services we do not control; for those, please review their privacy policies.

Information we collect and how we use it

When you contact us or book a service, we collect personal details such as your name, phone number, email address, and service address. This information helps us schedule appointments, provide quotes, and deliver our services effectively.

2. Payment Information

If you make a payment online or on-site, your transaction is processed securely by trusted providers like Stripe or PayPal.
We do not store full card numbers or CVV codes, but may retain non-sensitive details (like the last four digits, invoice numbers, and amounts) for accounting and tax purposes.

3. Technical and Website Data

When you visit our website, we and our service providers may collect technical data such as:

  • IP address
  • Browser and device information
  • Pages viewed
  • Timestamps

If you allow analytics or advertising cookies, we may use cookies and pixels to analyze site usage and improve performance and marketing relevance.

4. Service-Related Notes

To ensure quality service, we keep service-related notes about your property — such as access details, duct layout observations, special instructions, and service history.

5. Photos and Videos for Quality Assurance

We may document our work using focused photos or short videos of HVAC components for proof of service and quality assurance.
If we wish to use any imagery for testimonials or marketing, we will always ask for your permission first.

How We Use Your Information

6. Service Delivery and Communication

We use your information to:

  • Prepare quotes
  • Schedule and confirm appointments
  • Perform cleaning and maintenance services
  • Send invoices and receipts
  • Communicate via phone, SMS, or email
  • Provide customer support
  • Handle warranty or dispute matters
  • Maintain accurate service records
  • Comply with legal and tax obligations

7. Marketing and Promotions

With your consent (where required), we may send you promotions or newsletters related to our services.
You can opt out anytime without affecting essential service communications.

8. SMS Notifications

By providing your phone number, you agree to receive texts about:

  • Estimates
  • Reminders
  • Updates
  • Follow-ups

Message and data rates may apply. Frequency varies by interaction.
Reply STOP to opt out or HELP for assistance.
Consent is not a condition of purchase.

9. Call Recording for Training and Quality

For training and quality assurance, we may record calls where permitted by law and with notice.
You may decline recording or request another contact method.

Sharing, cookies, and tracking

We share information only with trusted service providers who help us operate our business. These may include:

  • Website hosting and IT support
  • Scheduling and CRM platforms for dispatch and service history
  • Payment processors for secure transactions and fraud prevention
  • Email and SMS tools for communication
  • Analytics and advertising partners for performance and marketing insights

All vendors are contractually required to use your information only to perform services for us and not for their own purposes.

2. Legal Disclosures and Business Transfers

We may disclose information when necessary to:

  • Comply with laws or legal requests
  • Protect the safety of any person
  • Prevent fraud or abuse
  • Respond to lawful investigations
  • Complete a business transaction (such as a merger, acquisition, or asset transfer)

Even in such cases, we take steps to safeguard your personal information.

3. No Sale of Personal Information

We do not sell your personal information for money under any circumstances.

4. Sharing and State Privacy Opt-Outs

If our use of analytics or advertising cookies is classified as “sharing” or targeted advertising under certain state privacy laws, you can opt out by:

  • Adjusting your cookie preferences on our site
  • Sending a Global Privacy Control (GPC) signal
  • Contacting us directly

We honor GPC signals as valid opt-out requests where applicable.

5. Necessary and Optional Cookies

Our website uses:

  • Necessary cookies for core functionality (e.g., site security and navigation)
  • Analytics cookies (e.g., Google Analytics) to measure usage and performance
  • Advertising cookies or pixels (e.g., Google, Meta) to improve relevance and measure ad performance

Analytics and advertising cookies are used only if you provide consent.

6. Managing Cookie Preferences

You can manage or disable cookies by:

  • Adjusting browser settings
  • Using our site’s cookie banner or preferences tool
  • Visiting industry opt-out resources such as the Network Advertising Initiative (NAI) or Digital Advertising Alliance (DAA) for additional controls over third-party advertising cookies.

7. Links to Third-Party Sites

Our website may include links to third-party websites or services, such as:

  • Maps
  • Scheduling platforms
  • Payment pages

Their data practices are governed by their own privacy policies, and we encourage you to review those before sharing any personal information.

Security, retention, and your choices

We use reasonable administrative, technical, and physical safeguards to protect your personal information. These include:

  • HTTPS encryption to protect data in transit
  • Secure hosting environments
  • Access controls to limit who can view data
  • Vendor due diligence for third-party partners

While no method of storage or transmission is 100% secure, we continuously work to protect your data and address any security issues promptly if they arise.

2. Data Retention

We retain customer and transaction records only for as long as necessary to:

  • Deliver services
  • Meet legal and tax obligations

In general:

  • Many records are kept for up to seven years.
  • Analytics data may be retained for shorter periods, depending on tool settings.

If you request deletion, we will honor it where legally possible, except when retention is required by law or necessary to establish, exercise, or defend legal claims.

3. Your Rights and Choices

You have several rights and options regarding your personal data:

  • Access & Correction: You can request access to the data we hold and ask us to correct inaccuracies.
  • Email Marketing: Opt out anytime using the unsubscribe link or by contacting us directly.
  • SMS Marketing: Opt out by replying STOP to any marketing text.
  • Cookies & Tracking: If cookies are used for “sharing” or targeted advertising, you may opt out through cookie preferences, sending a Global Privacy Control (GPC) signal, or contacting us.

4. Rights of California Residents (CCPA/CPRA)

If you are a California resident, you have the right to:

  • Know what information we collect and how it’s used
  • Access specific pieces of your data
  • Correct inaccuracies
  • Delete your information
  • Opt out of “sharing” for targeted advertising
  • Exercise your rights without discrimination

You may use an authorized agent to submit requests, and we will verify all requests to protect your privacy.

5. Rights of Residents in Other U.S. States

Residents of Virginia, Colorado, Connecticut, Utah, and Texas may have similar rights, including to:

  • Access, correct, and delete personal data
  • Opt out of targeted advertising

If an appeal process is required, you can reply to our decision indicating you wish to appeal, and we’ll review your request.

6. Rights for EEA, UK, and Swiss Visitors (GDPR/UK GDPR)

For visitors from the European Economic Area (EEA), United Kingdom, and Switzerland, we process personal data under the following legal bases:

  • Contract (to provide requested services)
  • Legitimate interests (for service improvement and security)
  • Consent (for non-essential cookies and marketing, where required)
  • Legal obligations

Your rights include:

  • Access
  • Rectification
  • Erasure
  • Restriction
  • Portability
  • Objection
  • Withdrawal of consent (where applicable)

International transfers to the U.S. are protected using Standard Contractual Clauses (SCCs) and other safeguards with our service providers.

7. Sensitive Information and Do Not Track

We do not use sensitive personal information for any purpose requiring additional limited-use notices.
Our website currently does not respond to “Do Not Track” (DNT) signals, as the standard is not yet finalized — but you can still control data sharing via cookie tools and Global Privacy Control (GPC) options described above.

Children, changes, and contact

Our website and services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children; if you believe a child provided information to us, please contact us so we can delete it.

We may update this policy to reflect changes in our practices, technologies, or legal requirements. When we post an updated version here, it takes effect on the date indicated below, and we will provide additional notice for material changes where required by law.

If you have questions, want to exercise your privacy rights, or need to update your information, please contact Airduct Cleaning ATL at 2523 Roosevelt Hwy, College Park, GA 30337, call +1 (678) 649-0099, or email airductcleaningatl@gmail.com. We will verify your identity as needed and respond within the timeframes required by applicable law.